Website privacy policy
Last updated: 16 October 2026
This policy explains how we handle personal data of visitors to this website. It does not cover data processing inside the MyAgent software — that is always governed by the customer contract.
Controller
The controller is 3D Steel Labs s.r.o., Chvalín 79, 413 01 Nové Dvory, Česká republika, Company ID 14152894, VAT ID CZ14152894, registered in the Commercial Register kept by the Regional Court in Ústí nad Labem, section C, file 48241. Email: info@3dsteellabs.cz.
For any privacy matter, write to the email above.
Data we process
We only process what you send us and basic technical data about your visit:
This site uses no cookies and no analytics or advertising tools. If you switch the language manually, that choice is saved in your browser's local storage; it is never sent to us and you can delete it in your browser settings at any time.
- contact details from the walkthrough request form (name, company, phone, email, number of field workers, preferred type of walkthrough),
- the content of email or phone conversations you start with us,
- technical data about the visit (IP address, browser type, time of access, referring page),
Purpose and legal basis
Contact details are processed to answer your enquiry and arrange a walkthrough, based on pre-contractual steps and legitimate interest (Art. 6(1)(b) and (f) GDPR).
Technical data is processed to keep the site secure and stable, based on legitimate interest.
Retention
Enquiry data is kept for the duration of the discussion and for a maximum of 24 months afterwards if no contract is signed. Operational logs are kept for a maximum of 12 months.
To protect the form against abuse, a one-way hash of your IP address is kept for 10 minutes.
Recipients
We do not sell your data and do not pass it to third parties for marketing. Access is limited to processors that run our hosting and email, strictly to the extent needed to deliver the service.
Your rights
In relation to your personal data you have the right to:
- access your data and receive a copy,
- have inaccurate data corrected,
- erasure or restriction of processing,
- data portability,
- object to processing based on legitimate interest,
- lodge a complaint with the Czech Data Protection Authority (uoou.gov.cz).
Security
Traffic between your browser and this site is encrypted. Enquiries are accessible only to a limited group of people at the operator.